Know the Limitations of the System

Know the limitations of the system!

Ask Questions

I was with a contractor a couple of weeks ago that was having a problem with a system he had installed from ‘Brand X’. He mentioned that the building owner found a pieces of the coating system in the parking lot after a recent storm. From just a general observation, everything looked great. But if you took a step and slightly twisted your foot…WOW! The coating system would move right underneath your foot.

The installer’s were able to pull up huge sections of the system at a time. They literally pulled up the entire system within a few hours. Why such a failure? Poor prep? No. Coating issue? No. No adhesion test preformed prior to installation to verify proper adhesion? No. It turns out that this particular coating system has to remain dry for seven days before it cures. If it were to rain on this system, the contractor is required to sweep or blow any ponding water from the roof during the first fourteen (14) days after installation.

Yes, I’d think that’s something a salesperson should share with a contractor new to installing their systems. Yes, you need to read the fine print and you need to ask questions!

Scott Gayle - National Sales Manager

After reporting the failure to the manufacturer, the contractor was directed to a note in the manufacturers system specification. Well, long story short, the contractor was forced to fix the roof on his own. Let’s face it, we all glance over notes in every publication every day. Yes, I’d think that’s something a salesperson should share with a contractor new to installing their systems. Yes, you need to read the fine print and you need to ask questions!

I titled this article, “Ask Questions”. I think as a contractor trying something new, you should have a blanket question for the manufacturer of “Is there anything I need to know about limitations of your product?”. Save yourself a lot of headaches and ask questions when you are checking out a new system. All chemistries have features and benefits and they all have limitations. Make sure you know the limitations before making a mistake that costs you man-hours as well as costly of material.

Scott Gayle – National Sales Manager

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