Best Practices for Receiving a Shipment
When receiving a shipment, it is critical to ensure orders are received properly. We rely heavily on the LTL trucking industry to carry material from an American WeatherStar warehouse to your provided shipping address. All shipments require a Bill of Lading. The BOL is a legal document listing the contents of the order by number of pallets and number of pieces (pails, drums, boxes etc.) Whenever the material changes from one party to the next, a signature is required. This assigns accountability to which ever party is in possession of the material until the next person signs off claiming responsibility.
It Starts with Proper Training
Proper training for those accepting shipments is important. They become responsible for counting all material received and making sure no material was damaged before signing the BOL. On rare occasions material may be lost or damaged during transit. It must be noted on the BOL at the time of delivery or the carrier is not responsible for replacing damaged or lost material. Take photos of any damaged material and call us as soon as possible. Then we can start the claims process with the carrier and immediately ship new material to keep your job progressing.
Our Goal Is to Get It Right
American WeatherStar wants to make sure you receive exactly what you ordered when you need it. We work closely with all the LTL carriers to emphasize the importance of on time and correct deliveries to our contractors. Please help us to alleviate problems on those occasions when mistakes are made.
For more information or questions on best practices for receiving material, please call American WeatherStar Operations Department: 800-771-6643